SUPPORTING YOUR JOURNEY
Questions,
Answered.
Find quick answers to common questions about orders, shipping, returns, sizing, product care, and more. We’re here to make your VitalGear experience simple and stress-free.
Real Support
Always
QUESTIONS
BRIGHTER
JOURNEYS
FREQUENTLY ASKED QUESTIONS
Common Questions. Clear Answers.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days after dispatch. Express options may be available at checkout.
How can I track my order?
Once your order ships, we’ll send a tracking link to the email address used at checkout. You can also visit your account or the Track Your Order page if available.
Can I change or cancel my order?
Contact our support team as soon as possible. We’ll do our best to help before the order enters fulfillment, but changes cannot be guaranteed once processing has begun.
What is your return policy?
Eligible unused items can be returned within the return window shown in our Returns & Exchanges policy. Items should be in original condition with tags and packaging where applicable.
How do I know what size to order?
Use the size guide on the product page and compare your measurements with the chart. If you’re between sizes, review the product fit notes or contact support for help.
What are your leggings and activewear made from?
Materials vary by product. Check the Product Details or Fabric & Care area on each product page for the exact fabric composition and performance features.
How should I care for my VitalGear products?
Always follow the care label on the product. As a general guide, wash similar colors in cool water, avoid harsh bleach, and use low heat or air drying when recommended.
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary by country, currency, and device.
Do you offer international shipping?
International availability and shipping options depend on the delivery destination. Enter your address at checkout to see the methods currently available to you.
What if an item is out of stock?
Availability can change quickly. Check back for restocks, join the newsletter when available, or contact support to ask about alternatives.
STILL NEED HELP?
We’re Here for You.
Can’t find what you’re looking for? Our friendly support team is ready to help. We typically respond within 24 hours.
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